The DCU Center is committed to providing accessibility and accommodation to all guests for their comfort, safety, and enjoyment. Every effort has been made to comply with these needs, as defined by the Americans with Disabilities Act (ADA).
If you have any unique special needs, please contact the DCU Center by calling 508-755-6800 in advance of attending your event so that we may assist you. You may also request assistance by seeking out the nearest DCU Center team member.
Frequently Asked Questions
Yes, entrances to the Convention Center (Doors 1 and 2) are accessible entrances. There are also designated elevators within the Convention Center for greater convenience.
Under the Americans with Disabilities Act (ADA), a Service Animal is defined as a service dog that has been individually trained to do work or perform tasks for persons with a disability. Service dogs that are trained to provide services and tasks for guests are permitted in the DCU Center. Support or companion animals, and other pets are not permitted. Guests with service dogs may not take up additional seats unless a ticket has been purchased for the adjacent seat for the service dog.
Although the DCU Center does not operate any parking, the City of Worcester has made accessible parking available on the Foster Street side of the arena, and in front of the Convention Center on Major Taylor Boulevard. In the City of Worcester, A handicap placard allows you to park in a handicap designated space and at any on-street metered/pay-by-plate parking space without paying. All other on-street parking restrictions must still be followed, including Prohibited Zones, Tow Zones, Commercial Loading Zones and Passengers Zones. There is also accessible parking in the garages and lots surrounding the venue.