The DCU Center offers a full range of Audio-Visual technology and expertise through our in-house provider, Presentation Technologies. From dramatic lighting and high-definition projection to sound quality and smart technology support, Presentation Technologies can provide the most basic tools to the most elaborate and sophisticated equipment with everything in between. Your Event Coordinator and Presentation Technologies will work with you as a team to ensure that all your production needs are met.

Sample Services and Equipment

• Large, Small, and Touchscreen Monitors 
• Wireless Communications 
• Computer and Laptop Rentals 
• Production, Staging, and Drapes 
• HD LCD Projectors – floor and ceiling mounted
• Podiums, microphones, and other presentation equipment 

For more information on in-house A/V services and customization, please contact Jonathan Fitchet, Director of Audio-Visual Services at jfitchet@dcucenter.com or call 508-954-9496.  

The DCU Center provides a Box Office for ticket sales to public events. Your Event Manager will schedule a meeting for you with Box Office personnel to review show hours, hall capacities, ticket prices, ticket ordering and charges.

All general public ticket sales must be approved in advance by the DCU Center. Tickets made available to the general public must be made available through Ticketmaster, the facility’s exclusive ticket provider. The Box Office will check all tickets against the show manifest to ensure accuracy prior to opening the sale of tickets to the public.  

The DCU Center’s Box Office will maintain control of ticket distribution, box office operation, ticket sales personnel and ticket sales revenue through the completion of final settlement.  

The Convention Center’s Box Office is open only during show days. For all advance ticket sales, the Arena Box Office, which is affiliated with the Ticketmaster network, is available. Arrangements for the inclusion of your event on the system must be made with your Event Manager. The DCU Center may offer tickets for sale at all of its approved ticket outlets, thus providing multiple locations for the sale of your event’s tickets.  

For events with rental calculations based on gross ticket sales, the issuing of complimentary tickets to events will be limited to five (5) percent of capacity or as dictated by prudent business practice. For all public events, the DCU Center will retain a minimum of thirty (30) tickets for each show day/performance for its own use.

Business services including copying, faxing and printing are available on an “A la Carte” basis during normal show hours. The Business Service area is located on the 2nd floor of the Convention Center directly off the passenger elevator across from the main reception area.  

We can assist in arranging any level of Business Service Center that you wish to provide for your clients. Your Event Manager can provide details. 

The DCU Center coat check room is located on the third level of the Convention Center directly outside the entrance of the North Ballroom. This area is available to clients on an event-by-event basis. Other coat check areas can be arranged to suit your specification.  

Your Event Manager will provide further details for this service including estimates of hours of operation, space needs and associated costs.

Deliveries and Parking

Electrical and utility services are offered exclusively through the DCU Center. Your Event Manager will supply exhibitor service directions that should be included in your exhibitor kits. Floor orders, changes and any issues will be addressed at the DCU Center’s Service Desk that will be open throughout the duration of your show, including move-in/out.   

The main exhibit hall provides electric services in floor ports located on 30’ x 30’ centers. Detailed DCU Center technical specifications can be found on the Rules & Regulations page of our website. Water service is conveniently available through access points located in the Exhibit Hall column supports and conduit is available for sub-floor routing. Conduit is in place providing access to most floor ports for compressed air lines. Electrical Service is available, upon request, in all Exhibit Hall, Meeting Rooms and the Grand and Junior Ballroom. Utilization of permanent wall or column electrical outlets requires prior written approval of DCU Center management.

The DCU Center will be provided to the Licensee in “clean’” condition. During your event, the DCU Center’s Event Cleaning Department will maintain all public common areas; i.e., lobbies, hallways, restrooms, and meeting rooms.  

The Event Cleaning Department can provide services relating to bulk trash removal, exhibitor booth cleaning, aisle carpet vacuuming, and post-show clean up for a fee. Ask your Event Manager for details and estimated costs.  

It is the responsibility of the Licensee and/or its subcontractors to leave the facility “broom clean”, making sure that all trash, including tape residue, be removed. Post event cleaning done by the DCU Center will be billed to the Licensee. A deposit for these services is required for all events in the Exhibition Hall, any events using Ballrooms or Meeting Rooms as exhibition space and for ticketed events (i.e. concerts, job fairs).  

The DCU Center maintains two compactors, one for bulk trash and a separate compactor exclusively for cardboard. The use of these compactors is included in your rental. Any event that produces trash or cardboard in excess of the capacity these compactors will be assessed an additional fee.

Certain types of bulk trash that are regulated by government guidelines (i.e. hazardous waste, animal waste, large volumes of metal) are not covered under these conditions and may incur additional charges.

Equipment is available as inventory permits, although the DCU Center will make its best effort to accommodate the needs of all events. Rental equipment to supplement our inventory is available locally. The costs for supplemental equipment may vary based on quantity, availability, etc.

Your Event Manager can provide details on supplemental equipment.

Following the execution of the license agreement for your event, the DCU Center will assign an Event Manager to work with you on event planning and implementation. The Event Manager will contact you as soon as assigned and will remain as your primary facility liaison through the conclusion of your event.  

The major function of the Event Manager is to gather all event information and disseminate that information to our operating departments. These departments include engineering, security, housekeeping, set-up, audio-visual, medical, electrical and other utilities, telecommunications and other technical services. Additionally, your Event Manager will introduce you to a representative of our Catering Department who will coordinate all food and beverage requirements.